Why use C.O.A.C.H. Consulting & Wellness Services?

Our services can be provided in all areas within your office or facility. C.O.A.C.H. Consulting & Wellness Services is a resource that can be provided by  your facility to:

  • Patients
  • Their families
  • Other authorized family members or friends

As part of our goal, we act as a liaison between the provider, hospital and the patient. A C.O.A.C.H. Advocate is available to help you, thus allowing us to become more involved and focused on:

  • The patient
  • The family
  • Other authorized family members or friends 
  • Improving communication
  • Accessing information
  • Addressing concerns
  • Resolving difficulties

                                

A C.O.A.C. H. Advocate can provide many services to your patients and their families. We assistance with:

· Doctor and clinic visits
· Organizing your medical records
· Interpreting medical bills & reports
· Insurance or Medicare concerns
· Finding answers to medical questions
· Medical language & concepts
· Treatment options and medications
· Managing bills
· Filing claims & appeals
· Understanding explanation of benefits
· Understanding benefits available by insurance carrier(s) 

Why is a C.O.A.C.H. Advocate Needed?
Illnesses can be very stressful and sometimes disruptive for the patient and the patient's family. There are times when someone other than the hospital staff is needed. Patient's may experience emotions that may make it difficult for them to express their needs and concerns.

They often fear they may:

  • Break down and cry
  • Have concerns that never communicated
  • Become hostile 
  • Feel intimidated  
  • Be labeled

Many are often fearful of repercussions if they complain and will be labeled as a complainer. You can assure your patient's and their families that taking  steps to utilize available resources provided to them is appropriate. 

You can assure your patient's that having a C.O.A.C.H. Advocate is not viewed as complaining or causing problems. Again reassure them it is in their best interest to use resources that are in place. Help them understand the benefits of a C.O.A.C.H. Advocate. Advise your patient's using resources can provide:

  • Support
  • Assistance
  • Hope and Encourgement

Your patient's and their families can contact a C.O.A.C.H.  Advocate when they:

  • Don't know whom to ask for help
  • Even if your request for assistance has been refused by others
  • Need help understanding how services will affect their health insurance

You are welcome to contact a C.O.A.C.H. Advocate to simply discuss your patient's situation. This can be done by:

  • Telephone
  • Fax
  • In writing, by letter or email
  • By appointment
  • Office visit

Upon the patient meeting with a C.O.A.C.H. Advocate suggestions will be made regarding what can be done to address your issues or concerns. No action will be taken unless requested by the:

  • Client 
  • Family on the client's behalf (if the patient is unable to make the request)

Email: provider@coachcaws.com