Frequently Asked Questions
How does a C.O.A.C.H. Advocate work?
C.O.A.C.H. Advocates assists employers and their employees (and eligible family members). Clients' needing assistance can contact us via telephone, fax, email, in writing or visit our office. The client speaks with a C.O.A.C.H. Advocate, who then assists them with their issues or concerns. After obtaining the necessary background information, the C.O.A.C.H. Advocate researches and resolves the inquiry and responds back to the client.
What are the typical issues that a C.O.A.C.H. Advocate usually handles?
Our C.O.A.C.H Advocates serve as a liaison for clients with healthcare providers, insurance plans and other health related resources. We offer a broad range of services and can address many medical questions and issues; including providing assistance, finding primary care and specialist physicians and medical institutions; and resolving claims, billing and related administrative problems. C.O.A.C.H. Advocates also helps clients' access community resources, including senior care services that fall outside traditional healthcare coverage.
Please summarize the best features of a C.O.A.C.H. Advocate.
C.O.A.C.H. Advocates:
Saves you considerable time and money, helps you eliminate the hassles and frustrations typically encountered when dealing with the healthcare system, assists with finding the best doctors, hospitals and other healthcare providers, handles problems and addresses issues quickly and professionally, protects your privacy and confidentiality, facilitates access to centers of medical excellence and cuts through administrative red-tape.
My situation is very private. How do I know that my issues will be kept confidential?
We recognize the importance of protecting your privacy. C.O.A.C.H. Advocate's are trained to handle each case with the utmost laws to ensure your medical and personal information is fully protected and held confidential. Just as with all other health and assistance programs, your employer does not receive or have access to any of your confidential information.
What is the difference between traditional health insurance coverage and the services provided by C.O.A.C.H. Consulting & Wellness Services, LLC?
C.O.A.C.H Consulting and Wellness Services, LLC is NOT health insurance and is NOT a replacement for healthcare coverage. Rather, the services are designed to help you navigate the healthcare and insurance systems. CO.A.C.H. Consulting & Wellness Services does this by providing you with access to C.O.A.C.H. Advocates. Our goal is to maximize each healthcare experience without hassles, frustrations and confusion they so often experience.
Does C.O.A.C.H. Consulting & Wellness Services, LLC help to save members money?
Yes. We can assist you with saving money in many ways. First, we can save you a good deal of time, which translates into financial savings. The staff knows the "ins and outs" of the healthcare and insurance systems. We get to the bottom of the problem quickly and provide solutions that can save money. Second, we can identify billing and claims processing errors, providing additional savings. We may also help negotiate provider charges, which can be another source of savings. Finally, we can help get those in need of health and wellness care to the right providers quickly, avoiding unnecessary shuffling between multiple providers, duplicate tests and services. This is not only an area of considerable cost savings, but also helps to enhance the quality of your healthcare experience.
Where is C.O.A.C.H Consulting & Wellness Services, LLC located?
We are located in Durham, North Carolina.
Are your services available nationwide?
Yes. C.O.A.C.H. Advocates can service you throughout the United States.
How long has C.O.A.C.H. Consulting & Wellness Services, LLC been in business?
C.O.A.C.H. Consulting & Wellness Services, LLC has been in business since 2006.
How do I access a C.O.A.C.H. Advocate?
You can call the office at 919-688-4324 or simply write to us at P.O. Box 11533 Durham, NC 27703. You can also e-mail us at coachadvocate@coachcaws.com or fax information to us at 919-688-4749.
What is the background of the C.O.A.C.H. Advocates?
Our C.O.A.C.H. Advocates are trained professionals with experience in the healthcare and insurance industry. Our Advocates are carefully screened to make certain that they have both the necessary professional knowledge and communications skills to deal with issues or concerns that are presented.
Is C.O.A.C.H. Consulting & Wellness Services, LLC available 24-hours a day?
Yes. You can call 24 hours a day, seven days a week. During normal business hours Monday - Thursday 8am-7pm and Friday 8am-3pm Eastern Time you can call the office and speak to a C.O.A.C.H. Advocate directly. If one is not available please leave a message and one will return your call as soon as possible. You can even call after hours and during weekends by just leaving a message for a C.O.A.C.H. Advocate.
Can any member of my family call C.O.A.C.H. Consulting & Wellness Services, LLC?
Yes. All authorized or eligible family members are allowed to call directly for service. In addition to the client, family members who are covered and can use the service include a spouse, dependent child(ren), parents and parents-in-law.
Who should sign the Authorization on behalf of a minor child?
Depending on the child's age and state laws, a minor child may be permitted to sign the C.O.A.C.H. Advocate release form. In other circumstances, the child's parents, or legal guardian, are permitted to sign the authorization. This authorization gives C.O.A.C.H. Consulting & Wellness Services, LLC permission to work on behalf of the child and gain access to medical information.
I don't carry my medical coverage through my job. Will a C.O.A.C.H. Advocate still help me and my family?
Yes. It does not matter what type of health insurance coverage you or an eligible family
member has. You can still use all of the available services we offer.
Can I call a C.O.A.C.H. Advocate to locate senior services for one of my parents?
Yes. One of our C.O.A.C.H. Advocates will work with you to assist you and your parents in locating necessary services.
I have a chronic medical problem. How can you help me get the best treatment without going from one provider to the next?
All you need to do is call us for assistance. We obtain all necessary information in order to fully understand the nature of the problem. After we have researched your information, we will work with you to find the best doctors and other medical providers to help you.
My doctor has recommended a new treatment plan that I am very nervous about. Can I call a C.O.A.C.H. Advocate to help me find another provider to speak with about my situation?
Yes. All you need to do is to call us and explain the situation to us. A C.O.A.C.H. Advocate will review your need and help you find another qualified provider who specializes in your condition for a second opinion.
How do I find resources available to my elderly mother in the community that are free?
Simply call a C.O.A.C.H. Advocate. Our service can provide assistance to help you find the
information you need. We can also help to find and arrange community based services for your parents. Often, many of these services are provided at little or no cost through government and/or community organizations.
Will a C.O.A.C.H. Advocate provide assistance for my mother if she needs to use your services?
Yes. Your parents and parents-in-law are eligible to use our services.
What criteria does C.O.A.C.H. Consulting & Wellness Services, LLC use when making suggestions to a client?
C.O.A.C.H. Advocate's will carefully review and researche available options, depending on each situation. We may contact local, statewide or national providers to assist with giving the best advice and/or options available to you.
What should I do if I get a bill from a doctor that I think my insurance should have paid?
Simply call a C.O.A.C.H. Advocate. If you receive a bill that you believe has not been processed correctly, we will review the bill for you and work to resolve any discrepancies. If necessary, we will contact the healthcare provider and/or your insurance company to attempt to correct any errors.
Does C.O.A.C.H. Consulting & Wellness Services, LLC provide assistance with dental issues?
Yes. We provide assistance with dental issues.
When I visit my doctor, I do not understand and often get confused by all the medical terms. Can you help me to better understand what my doctor was trying to tell me?
Yes. A C.O.A.C.H. Advocate may be able to help you better understand your condition. We will take the time to call your provider's office to get a complete update about what you were
told. We can also arrange another time for you to speak with your doctor or call you back and explain in simple terms, the status of your medical situation.
What are the advantages of a C.O.A.C.H. Advocate for the individual?
C.O.A.C.H. Advocates offer a number of important benefits including providing sound advice to assist with solving health and insurance related problems and saving individuals both time and money. Most importantly, a C.O.A.C.H. Advocate gives individuals a special advantage of having someone on their side who understands what they need in order to enhance their healthcare experience.