The healthcare system is complex and can lead to a feeling of confusion and helplessness. C.O.A.C.H. Consulting and Wellness Services, LLC will help you through all the confusion and leave you with a feeling of hope. We will make sure you understand the care and treatment you receive.
A C.O.A.C. H. Advocate can provide assistance with:
· Doctor and clinic visits
· Organizing your medical records
· Interpreting medical bills & reports
· Insurance or Medicare concerns
· Finding answers to medical questions
· Medical language & concepts
· Treatment options and medications
· Managing bills
· Filing claims & appeals
· Understanding explanation of benefits
· Understanding benefits available by insurance carrier(s)
You are welcome to contact a C.O.A.C.H. Advocate to simply discuss your situation. Tell us your issues, concerns, complaints or compliments. We want to hear from you. This can be done by:
- Telephone
- Fax
- In writing, by letter or email
- By appointment
- Office
Upon meeting with a C.O.A.C.H. Advocate suggestions will be made regarding what can be done to address your issues or concerns. No action will be taken unless requested by the:
- Client
- Family on the client's behalf (if the patient is unable to make the request)
Confidentiality is highly respected and maintained. The focus is on the best interest of the patient.
A C.O.A.C.H. Advocate can also provide:
- Information about hospital policies and procedures
- Information concerning the client's rights and responsibilities
- A way for you to voice issues, complaints or concerns
- An explanation as to how we will respond to your concerns or complaint.
- Action on your behalf to review complaints, concerns, inquiries, or needs
- Arrangements for a meeting if required to address your concern with the appropriate providers or facilities
